Support
How Can We Help?
Our support team is here to assist you. Reach out via email or WhatsApp.
Support Ticket
Submit a detailed ticket. Best for complex issues or order-related inquiries.
Open TicketEmail Support
Send us an email. We respond within 1 business day (Mon–Fri, JST).
support@japancart.ge
Gold & Platinum members receive priority support with faster response times and dedicated VIP support line.
Send Us a Message
Frequently Asked Questions
Quotes are processed within 1 business day (Mon–Fri). Urgent processing is available as a paid option.
We accept major credit/debit cards, bank transfers, and cryptocurrency. Payment details are provided with each invoice.
Yes! Mercari is one of our most popular platforms. We charge a 15% service fee (minimum $10) for C2C marketplace purchases.
If an item becomes unavailable after your quote, we will notify you immediately and offer alternatives or a full refund.
We offer 30 days of free storage. After that, daily storage fees apply. You will be notified before any charges.
Yes! Our consolidation service combines multiple packages into one shipment to save on shipping costs.
Returns are handled on a case-by-case basis for a fee. C2C items (Mercari, Yahoo Auctions) are generally non-returnable.
Yes, all international shipments include insurance up to the declared value. File a claim within 30 days of delivery.
Operating Hours
Japan Office (Purchase & Warehouse)
Mon–Fri
10:00–18:00 JST
Same-day purchase cutoff
15:00 JST
Saturday–Sunday
Closed (paid option available)
Customer Support
Email
Mon–Fri, 24h response
WhatsApp
Mon–Sat, 9:00–18:00 GE
VIP Members
Priority queue