How Can We Help?

Our support team is here to assist you. Reach out via email or WhatsApp.

Support Ticket

Submit a detailed ticket. Best for complex issues or order-related inquiries.

Open Ticket

Email Support

Send us an email. We respond within 1 business day (Mon–Fri, JST).

support@japancart.ge

WhatsApp

Quick questions? Chat with us on WhatsApp. Faster response times.

+995 598 170 553
Gold & Platinum members receive priority support with faster response times and dedicated VIP support line.

Send Us a Message

Frequently Asked Questions

Operating Hours

Japan Office (Purchase & Warehouse)
Mon–Fri 10:00–18:00 JST
Same-day purchase cutoff 15:00 JST
Saturday–Sunday Closed (paid option available)
Customer Support
Email Mon–Fri, 24h response
WhatsApp Mon–Sat, 9:00–18:00 GE
VIP Members Priority queue